Cancellation & Rescheduling Policy

5 Star Academy (Beauty Embassy LLC)

We value your time and understand that schedules change. Please review our cancellation and rescheduling policy for permanent makeup (PMU) appointments.

Deposits
A non-refundable deposit is required to book every PMU appointment. Your deposit reserves your appointment time and is applied toward the total cost of your procedure.

Rescheduling
If you need to reschedule, please notify us at least 48 hours before your appointment. With at least 48 hours' notice, your deposit may be transferred one time to a new date. Requests made less than 48 hours before the appointment may result in loss of your deposit.

Cancellations
Deposits are non-refundable. Cancellations made at least 48 hours in advance are eligible to rebook using the transferred deposit as described above.

No-Shows & Late Arrivals
If you do not attend your scheduled appointment, or arrive more than 15 minutes late, it may be treated as a no-show and your deposit will be forfeited. A new deposit will be required to book again.

Touch-Up Appointments
Complimentary or discounted touch-up appointments are subject to the same rescheduling and cancellation terms. Missed touch-ups may be forfeited or require a fee to rebook.

How to Cancel or Reschedule
Please call or text us at +1 (469) 461-7716, or reply to your appointment confirmation message, as early as possible.

By booking an appointment with 5 Star Academy (Beauty Embassy LLC), you acknowledge and agree to this Cancellation & Rescheduling Policy. This policy may be updated from time to time; the current version is always posted on this page.